TERMS AND CONDITIONS

Payment schedule

At time of reservation: 20% of the trip price
90 days prior to departure: Balance
Prices are quoted in US dollars and all payments must be made in US dollars by credit card.

Pricing

All of our tours are priced according to the number of full-price participants on the trip. Futaleufu Adventure staff, trip physicians, or guests of Futaleufu Adventure (travel writers, photographers, leaders-in-training) are not included in pricing count.

Prices are per person and do not include airfare, unless otherwise noted. A full list of Included and Not Included Trip Costs are noted in the Detailed Itinerary.

Single supplements

Accommodations are based on double occupancy. A single supplement is paid by participants who specifically request single accommodations, subject to availability. If you are traveling alone and wish to share accommodations, we will try to match you with a roommate. However, if a roommate is not available, the forced single supplement will be charged, which is 50% of the regular single supplement.

Cancellations and refunds

If it becomes necessary for you to cancel your trip, the following fees will apply, computed as of the date of receipt of written cancellation notice, which can be sent by email.

Cancellation fee schedule

Up to 91 days prior to departure: No cancellation fee!
61-90 days prior to departure: 25% of trip cost
46-60 days prior to departure: 50% of trip cost
45 days or less: 100% of trip cost

Transfers

You may transfer to another trip without penalty by notifying us of your wish to transfer 91 days or more prior to departure. After that time, you are subject to the cancellation fees outlined above.

Cancelled trips

Futaleufu Adventure SpA. reserves the right to cancel any trip prior to departure for any reason whatsoever, including insufficient signup or logistical problems that may impede trip operations. A trip with insufficient signup would normally be cancelled a minimum of two month prior to departure.

Futaleufu Adventure SpA., must normally make substantial payments to its suppliers (hotels, transportation companies, etc.) far in advance of the scheduled embarkation date. If a trip is cancelled due to force majeure (acts of God, war, labor strikes, earthquake, flooding, etc.), Futaleufu Adventure SpA., will promptly refund the portion of the trip cost not already advanced to suppliers and use its best efforts to recover and refund the balance as promptly as possible. However, Futaleufu Adventure SpA., does not guarantee recovery of any or all of the advance payments made, and our use of best efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions.

Futaleufu Adventure SpA., is not responsible for expenses incurred by trip members in preparing for a cancelled trip (e.g., nonrefundable advance purchase air tickets, visa fees, inoculations, equipment, etc.) or for any additional arrangements should the trip member have embarked prior to the scheduled group departure date.

Travel protection

Futaleufu Adventure recommends that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Limitation of liability.

The payment of a deposit represents acceptance by the tour member(s) of this Release of Liability, Assumption of All Risks and Binding Arbitration Agreement. Futaleufu Adventure SpA., its employees, shareholders, subsidiaries, affiliates, officers, directors and successors, (collectively Futaleufu Adventure) does not own or operate any entity that provides, or is to provide, goods or services for your trip including, for example, lodging facilities, yacht and other transportation companies, food service providers, equipment suppliers, local ground handlers, naturalist and certain guides, etc. As a result, Futaleufu Adventure is not liable for any negligent or willful act or failure to act of any such person, or of any other third party.

Futaleufu Adventure is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind that may be occasioned by reason of any act or omission beyond its control, including without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, yacht or vessel, local ground handler or guide, whether or not it uses the Futaleufu Adventure name, financial default or insolvency of any supplier that is, to, or does supply any goods or services for this trip. Futaleufu Adventure is not responsible for any loss, injury, death or inconvenience due to delay or change in schedule, overbooking of accommodation, default of any third party, attacks by or bites from wild or domestic animals, pests or insects, epidemics or the threat thereof, sickness, the lack of appropriate medical care and/or evacuation to same, if necessary, weather, strikes, acts of God or government, lost or misplaced luggage, acts of terrorism or the threat thereof, force majeure, war, quarantine, criminal activity, or any other cause beyond its control.

Futaleufu Adventure reserves the right to refuse as a trip participant, or remove, at his or her own expense and without any refund, from a trip, any person it judges to be incapable of meeting the rigors and requirements of participating in the activities, or who it determines detracts from the enjoyment of the trip by others. I agree to follow all written and verbal rules of safety or otherwise presented to me by Futaleufu Adventure, the trip leaders, or the local ground handler. Futaleufu Adventure reserves the right to make route, hotel, itinerary, leader changes and trip modifications as required or desirable to improve the trip quality and/or to accommodate the comfort and well-being of guests.

Trip member’s responsibility

Trip members have the responsibility to select a trip appropriate to their abilities and interests. In order to assist you, we grade each trip with a Trip Level. We are also happy to discuss the trip with you, as well as provide you with names of past participants who can discuss their experience with you. Trip members must be in sufficient good health to undertake the trip. Trip members are responsible for preparing for the trip by studying the itinerary and pre-departure information sent by Futaleufu Adventure and for bringing the appropriate clothing and equipment as advised therein.

Binding arbitration

Any dispute concerning, relating, or referring to this contract, brochures, web information, or any other literature concerning my trip, or the trip itself, shall be resolved in Santiago, Chile, according to the then existing rules of the Chilean Arbitration Association, and judgement on the arbitration award may be entered in any court having jurisdiction over Futaleufu Adventure and the subject matter of the controversy.

Miscellaneous matters

Futaleufu Adventure shall not be liable for (a) expenses such as additional hotel nights and meals not specified in the individual trip itineraries, but which may be required to get to or from a trip start or end; (b) expenses due to the delay of a trip for any reason (e.g., bad weather, trail conditions, land slides, flooding, sickness, etc.); (c) expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or in shipping purchases or other goods home from abroad.

Futaleufu Adventure reserves the right to take photographic or film records of any of our trips, and may use any such records for promotional and/or commercial purposes without payment.

Additional Info

The activities of horseback riding, fly fishing, and passengers transportation are held by third parties. Futaleufu Adventure subcontract local companies.